Refund policy

Brand: ERA NOIR
Website: eragiftware.com

At ERA NOIR, we stand behind the quality of our products.
Please review our policy carefully before placing your order.

1. Returns Eligibility

Returns are accepted only if:

  • You received the wrong item, or
  • The item is defective or damaged

To be eligible for a return:

  • Item must be unused and unworn
  • All original packaging must be intact
  • Proof of purchase (order confirmation) must be provided

⚠️ Hygiene Notice:
Due to the nature of wearable accessories (such as chokers), items that have been worn or tried on are not eligible for return or refund

❌ We do not accept returns for:

  • Change of mind
  • Incorrect selection by the customer
  • Personal preference (style, fit, comfort, etc.)

2. How to Start a Return

To request a return, please contact us:

📧 support_agent@caseease.com

Include:

  • Your order number
  • A clear description of the issue
  • Photos (if applicable)

If your request is approved:

  • We will provide return instructions
  • A return shipping label may be issued (if applicable)

📌 Return packages must be shipped within 7 days of approval

⚠️ Returns sent without prior approval will not be accepted

3. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us within 48 hours of delivery

We will evaluate the issue and offer one of the following:

  • Free replacement (preferred solution)
  • Partial refund
  • Full refund (in rare cases)

⚠️ Damage caused by misuse, improper handling, or external factors is not covered

4. Exchanges

We do not offer direct exchanges

If eligible, you may:

  • Return the item (if approved), and
  • Place a new order for the desired product

⚠️ Customized or limited edition items are final sale and cannot be returned or exchanged

5. Refund Timeline

Once your return is received and inspected:

  • You will be notified of the approval status
  • Approved refunds will be issued to your original payment method within 10 business days

Please note:

  • Banks and payment providers may require additional processing time
  • If you have not received your refund within 15 business days, please contact us

6. Return Shipping Costs

  • If the issue is due to our error (wrong item or defect):
    ✔ We cover return shipping
  • For all other cases:
    ❌ Return shipping costs are the customer’s responsibility

7. Delivered but Not Received

If tracking shows “Delivered”:

  • Please check with neighbors, household members, or your local carrier

⚠️ Once delivery is confirmed, we are not responsible for lost or stolen packages

8. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

  • Lost packages due to incorrect or incomplete addresses
  • Delivery failures caused by address errors

If a package is returned:

  • Reshipment is possible
  • Additional shipping fees will apply

9. Customs Delays

International shipments may be subject to customs inspections.

⚠️ Delays caused by customs are beyond our control and are not eligible for refunds or cancellations

10. Order Cancellation & Changes

  • Orders may be canceled or modified within 2 hours of purchase

After this window:

  • Changes or cancellations cannot be guaranteed

This is due to our fast processing and fulfillment system.

11. Refused or Missed Deliveries

If a delivery is refused or missed:

  • The carrier may attempt redelivery or hold the package

You are responsible for:

  • Contacting the carrier
  • Arranging redelivery or pickup

⚠️ Unclaimed packages may be:

  • Returned
  • Destroyed

We are not responsible and will not issue refunds for destroyed packages

Reshipment may be available at your expense

12. Refund Processing Fees

Refunds may include a non-refundable processing fee depending on order status:

Order Status Processing Fee
Within 2 hours Free
Not yet in production $2
In production (not shipped) $3

13. Refunds After Shipping

Once an order has been shipped:

  • It cannot be canceled or refunded, unless the item is defective or incorrect

We strongly encourage customers to review all order details before completing purchase.

14. Need Help?

If you have any questions, please contact us:

📧 support_agent@caseease.com
🕒 Response time: 24–48 hours