Shipping policy

Brand: ERA NOIR
Website: eragiftware.com

We are committed to providing a reliable and transparent shipping experience for all customers.

Order Processing Time

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays in the origin country).

Once your order ships, you will receive a tracking number via email.

Shipping Destinations

We currently ship to most major regions, including:

  • United States (mainland)
  • Canada
  • United Kingdom
  • Europe (e.g., Germany, France, Italy, Spain)
  • Australia
  • South Korea
  • Selected international destinations

⚠️ If your country is not supported at checkout, please contact us before placing an order.

Shipping Methods & Estimated Delivery Time

Delivery times are estimates and may vary due to customs, carrier conditions, and local factors.

United States

Standard Shipping: 7–14 business days

Canada

Standard Shipping: 7–15 business days

United Kingdom

Standard Shipping: 5–12 business days

Europe (Germany, France, etc.)

Standard Shipping: 6–12 business days

Australia

Standard Shipping: 7–15 business days

Asia (e.g., South Korea, Japan)

Standard Shipping: 5–10 business days

📌 Remote or rural areas may require an additional 1–3 business days

Shipping Fees

✅ Free Shipping Regions

We offer free standard shipping (no minimum order) to:

  • United States (mainland)
  • Canada
  • United Kingdom
  • Most European countries
  • Australia
  • South Korea

⚠️ Additional Shipping Fee Regions

Some locations require additional shipping fees due to logistics constraints:

U.S. Outlying Areas

(e.g., Alaska, Hawaii, Puerto Rico, Guam)

  • Shipping Fee: $8.00

High-Cost Shipping Regions

(e.g., Saudi Arabia, Brazil, Kuwait, and select remote countries)

  • Shipping Fee: $10.00

⚠️ Shipping costs will be clearly displayed at checkout

Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Additional fees

These charges are:

  • Determined by the destination country
  • The responsibility of the customer
  • Non-refundable

⚠️ Customs delays are beyond our control

Holiday Delays

Shipping may be delayed during major holidays:

  • U.S., Canada, UK, EU, Australia national holidays
  • Christmas / New Year period

📌 Delays may add 3–7 business days

Weather & Unforeseen Delays

Delivery may be affected by:

  • Severe weather
  • Natural disasters
  • Strikes
  • Carrier disruptions

If significant delays occur, we will notify you and assist where possible.

Package Tracking

Once shipped, you will receive a tracking number.

You can:

  • Track via the carrier’s website
  • Use our Order Tracking page

📌 If tracking does not update within 3–5 business days, please contact us

Missed Deliveries & Unclaimed Packages

If delivery cannot be completed:

  • The carrier may hold the package temporarily
  • You are responsible for arranging redelivery or pickup

If a package is:

  • Returned → Partial refund may be issued (excluding shipping fees)
  • Destroyed → No refund will be provided

Lost or Delayed Packages

If your order is delayed:

If tracking shows “Delivered”:

  • Check with neighbors or your local carrier
  • Contact us immediately

If not delivered:

  • Contact us within 15 days of expected delivery date

We may offer:

  • Free reshipment
  • Full or partial refund (case-dependent)

Contact Us

For any shipping-related questions:

📧 support_agent@caseease.com
🕒 Response Time: Within 24–48 hours (business days)

Final Note

We are committed to providing a smooth and reliable shipping experience.
Thank you for choosing ERA NOIR.